Welcome to Container Yard Co.! By using our website, purchasing our products, or utilizing our services, you agree to comply with the terms and conditions outlined below. If you do not agree with any of these terms, please refrain from using our website or services.
1. General Information
We are the operator of containeryardco.com. By placing an order or participating in a container purchase through our platform, you agree to the following terms, designed to ensure a transparent and efficient transaction for all parties.
- Subject to Availability: While we strive to maintain accurate inventory levels, stock can fluctuate rapidly. If a container you ordered is no longer available, we will notify you immediately to facilitate an alternative solution or a full refund.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and delivery destination. All shipping charges are collected at the time of payment and are considered final unless additional site-specific requirements arise.
3. Returns
3.1 Change of Mind Returns
We accept returns within 30 days of receipt if the container is unused and in its original delivered condition.
- Costs: Return shipping costs are the sole responsibility of the customer.
- Refunds: Once inspected, we will issue a refund in the form of store credit. Original shipping charges are non-refundable.
3.2 Warranty Claims
Warranty claims may be submitted within 90 days of receiving your item.
- Process: Return shipping for warranty claims is initially paid by the customer but will be reimbursed once the warranty is verified.
- Resolution: Upon approval, you may choose between a refund, replacement, or store credit.
4. Delivery & Lead Times
| Type | Estimated Delivery Time |
| Domestic Shipping | 3 – 7 Business Days |
| International Shipping | 5 – 20 Business Days |
| Dispatch Time | Within 2 Business Days |
- Address Changes: Please contact us immediately if you need to change the delivery address. Changes cannot be made once the order has been dispatched.
- P.O. Boxes & Military: We ship to P.O. boxes and military addresses via approved postal and courier services (e.g., USPS).
- Backorders: If an item is out of stock, we will ship it as soon as it becomes available or offer a full refund.
5. Tracking & Notifications
Once your order is dispatched, you will receive a tracking number and a link to monitor your shipment’s progress in real-time.
6. Damaged Shipments
If your container or parcel arrives with visible damage, please reject the delivery if possible. If the delivery is accepted and damage is found later, contact us immediately so we can resolve the issue through the courier’s insurance policy.
7. Duties & Taxes
- Sales Tax: Sales tax is applicable to all orders and will be calculated at checkout.
- Import Duties: For international orders, all applicable import duties and taxes are prepaid to ensure a seamless delivery without surprise fees.
8. Cancellations
Orders can be canceled at any time before dispatch. Once the item has been shipped, the request will be processed according to our Return Policy.
9. Insurance
All shipments are insured for loss and damage according to the courier’s standard policies.
10. Contact Information
If you have any questions regarding your shipment or our policies, please reach out to our team:
- Phone: +1 (951) 268-7137
- Email: [email protected]
- Address: 1920 BOWATER DR, APT D14KINGSPORT, TN 37660
Thank you for choosing Container Yard Co. for your storage and shipping needs!